Techniques of Highly Effective Listeners

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In this TeleWorkshop, you will learn advanced skills and techniques that will enhance all your work interactions. Results you can expect on the job include:

  • Improved work relationships and job performance
  • More upward communication from those you supervise
  • More feedback from direct reports, peers, your boss, and other colleagues
  • Enhanced coaching skills, especially with those you supervise
  • Stronger skills in collaboration and problem solving.

You may say, “I am already a good listener.” But executives have told us that even a small amount of skill improvement in highly effective listening can leverage their work performance greatly.

When you listen actively, you can discover and analyze people’s needs so that you can respond appropriately. Studies show that many people cut short this step. They move too quickly to offering advice and solutions. First, learn to really put yourself in the other person’s shoes and see things from their point of view. Then you can get on their wavelength and communicate effectively with them.

You will learn from our discussions, from watching a demonstration, and from practicing the listening and problem-solving skills. You will find our interaction to be lively and interesting. We will customize our workshop to meet your needs and time frame, from one-half to one full day in length.

If the work situation you want to address involves another key player, feel free to ask that person to join us. Bill will facilitate successful communication between you both so that you solve relationship problems and communicate better in the future. Bill can also help you address crucial conversations that need to happen. Bill’s facilitation will structure the conversation for a productive outcome.

William Murray recommends follow-up telephone individual Executive Coaching to maximize implementation of new skills in the workplace. Participants appreciate the chance to discuss in a confidential setting how to apply the workshop to their specific situation.

In the case of a team attending together, we recommend follow-up group coaching sessions to maximize success. Personalized team follow-up will encourage leaders to keep practicing their new skills and patterns of effective communication until they become habitual. It will reinforce the team’s commitment to using the new skills in the long run.

This Group Executive Coaching process works. Leaders significantly improve their leadership people skills and their crucial business relationships. We guide them to use these skills to improve the effectiveness of their work relationship management.

Our facilitator is William R. Murray:

“I am a Harvard M.B.A., Yale M.Div., Master Certified Coach, and graduate of Corporate Coach U. I started as a line manager with bottom-line responsibility. Then in 1976, I began training and coaching managers in leadership and communication skills in JC Penney’s corporate headquarters in New York. Since then I have trained and coached business owners, executives, and leaders in companies ranging from Fortune 500 corporations like IBM, to family businesses. In 1993 I founded Eagle Alliance Executive Coaching.” More about Bill Murray.