Archive for Conflict Transformation & Connecting

This is a true case. Imagine you are the Executive Director of a large non-profit organization. Your insurance company notified you that starting in 6 weeks your premiums for health insurance benefits for your employees would cost 25% more for the next year. Your Board of Directors instructed you to change to another plan called [...]

Collaboration can help you be more emotionally intelligent and resilient. One way to encourage collaboration is to ask the other person what they really want. And you need to tell them what you really want. If you can create a sense that both of you are a team facing a problem together, success is more [...]

How can you limit the ill effects of prejudice in your organization? A start is to realize that prejudice is happening all the time. We all have biases that filter much of what we hear, see and think. This hurts communication because biases distort reality. Here is a case about how bias distorted reality as [...]