Archive for Conflict Transformation & Connecting

Here is an example to illustrate my 4-Step Conflict Resolution Process that I have already described in other articles. What would you do if you had a neighbor that let its dog bark until late at night? Step 1. Observe what is happening and describe it to your neighbor. “Your dog is out barking at [...]

Conflict Management 4-Step Process: This article will concentrate on step no. 4 below. Other articles have already covered steps 1-3. You can manage conflicts and maximize connection with this 4-step process. Ask yourself the following 4 questions. Then ask the other person(s) some or all of these same questions. 1. What are your factual observations? [...]

Conflict Management 4-Step Process: This article will concentrate on step no. 3 below. Other articles have covered step 1 and 2 and the next will cover 4. You can manage conflicts and maximize connection with this 4-step process. Ask yourself the following 4 questions. Then ask the other person(s) some or all of these same [...]

You can manage conflicts and maximize connection with this 4-step process. Ask yourself the following 4 questions. Then ask the other person(s) some or all of these same questions. This article will concentrate on question no. 2. Other articles have covered 1 and will cover 3 & 4. 1. What are your factual observations? 2. [...]

You can manage conflicts and maximize connection with this 4-step process. Ask yourself the following 4 questions. Then ask the other person(s) some or all of these same questions. 1. What are your factual observations? 2. How do you feel? 3. What do you really need or value? 4. What requests do you make? This [...]

If you want to manage conflict constructively, you need to have “tough love.” The Bible and other religions urge us to love. But we often fall short of this because we do not have the emotional intelligence needed. We know what our religion says to do, but we lack the ability and the skills to [...]

How to handle crucial conversations? Here are some steps to take. 1) If you know you must have a crucial conversation, prepare for it. When is it worth the time to prepare? If you have these three items of a crucial conversation: – When an important issue is involved. – The other person or group [...]

I had an administrative assistant who once resorted to passive-aggressive behavior toward me. She was in another room when I gave her some directions about a task to do when she returned to my room. She called back that she had already done that task in a better way than mine. I had my back [...]

I teach a 5-step emotionally intelligent problem-solving process in my Virtual-Workshop series, Leadership Communication™. Step 1: Ascertain the facts. What did you see or hear? Look beneath other people’s interpretations of the facts. What actually happened? Step 2: What do you and others think about the facts? What judgments are being made? Are there interpretations [...]

An article on MSNBC website on July 9, 2008, “Hospital bullies take a toll on patient safety,” cited how a lack of emotional intelligence affects the quality of medical care, and health care costs. Hospitals today are stressful workplaces and most of the healthcare professionals within them work hard to save lives and provide compassionate [...]