Archive for Communication

As I wrote in the prior blog post, we all have biases that filter much of what we hear, see and think. This means our perceptions and conclusions are distorted. Biases distort reality. This hurts communication too because what the speaker means to convey is not what the hearer gets after the hearer filters the [...]

How can you limit the ill effects of prejudice in your organization? A start is to realize that prejudice is happening all the time. We all have biases that filter much of what we hear, see and think. This hurts communication because biases distort reality. Here is a case about how bias distorted reality as [...]

Do your employees say you have a great place to work? If yes, what are the secrets of your success? Please tell us in the comment space below or use the Comments link above. Google has been named by FORTUNE as a best place to work. Google says this is because of their commitment to [...]

One of the biggest blocks to emotional intelligence and effective communication is emotional reactivity. You know how it is, you have all the best of intentions to have a productive communication with somebody and they say the “wrong thing” – the thing that pushes your “hot button.” Often it can be a criticism, or a [...]

Knowing What They Want is part of Emotional Intelligence. When I was an MBA student at the Harvard Business School, marketing professors kept saying, “Know what business you are in!” That seems obvious on the face of it. However, seeing below the surface is the trick. For example, if you answered, “In this case, the [...]