By Bill on 05/9/08 in Communication, Conflict Transformation & Connecting, Self-Management | Comments (0)
How can you limit the ill effects of prejudice in your organization? A start is to realize that prejudice is happening all the time. We all have biases that filter much of what we hear, see and think. This hurts communication because biases distort reality.
Here is a case about how […]
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By Bill on 04/5/08 in Communication, Leadership | Comments (0)
Do your employees say you have a great place to work at? If yes, what are the secrets of your success? Please tell us in the comment space below or use the Comments link above.
Google has been named by FORTUNE as a best place to work. Google says this is because of […]
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By Bill on 12/29/07 in Communication, Relationship Management, Self-Management | Comments (0)
One of the biggest blocks to emotional intelligence and effective communication is emotional reactivity. You know how it is, you have all the best of intentions to have a productive communication with somebody and they say the “wrong thing” – the thing that pushes your “hot button”. Often it can be a criticism, […]
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By Bill on 12/27/07 in Communication, HBS = Harvard Business School, Leadership, Relationship Management | Comments (0)
Knowing What They Want is part of Emotional Intelligence.
When I was an MBA student at the Harvard Business School, marketing professors kept saying, “Know what business you are in!” That seems obvious on the face of it. However, seeing below the surface is the trick. For example, if you answered, “In this […]
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