Archive for June, 2009

To be a good listener and build effective work relationships, we need to be open. We all know that a lot of the time we are judging what the other person is saying, and when we are not talking, we are preparing our arguments to refute them. I propose that we first just listen with [...]

Listening skills embody servant leadership more than any other skills. Who said that? The man who first coined the term, servant leadership, Robert Greenleaf. He quit his leadership development job at AT&T to devote himself full time to studying a promoting servant leadership. Finally, he asserted that servant leaders needed to devote themselves to listening [...]

Listening skills include many crucial processes such as offering feedback and paraphrasing that are covered in my Virtual Workshop Series, Leadership Communication™. To be an emotionally intelligent listener, I also recommend that you be intentional at asking for certain types of information. Generally these fall into 4 types. 1. Content – What is the other [...]

Here is an example to illustrate my 4-Step Conflict Resolution Process that I have already described in other articles. What would you do if you had a neighbor that let its dog bark until late at night? Step 1. Observe what is happening and describe it to your neighbor. “Your dog is out barking at [...]

Conflict Management 4-Step Process: This article will concentrate on step no. 4 below. Other articles have already covered steps 1-3. You can manage conflicts and maximize connection with this 4-step process. Ask yourself the following 4 questions. Then ask the other person(s) some or all of these same questions. 1. What are your factual observations? [...]

Conflict Management 4-Step Process: This article will concentrate on step no. 3 below. Other articles have covered step 1 and 2 and the next will cover 4. You can manage conflicts and maximize connection with this 4-step process. Ask yourself the following 4 questions. Then ask the other person(s) some or all of these same [...]

You can manage conflicts and maximize connection with this 4-step process. Ask yourself the following 4 questions. Then ask the other person(s) some or all of these same questions. This article will concentrate on question no. 2. Other articles have covered 1 and will cover 3 & 4. 1. What are your factual observations? 2. [...]

You can manage conflicts and maximize connection with this 4-step process. Ask yourself the following 4 questions. Then ask the other person(s) some or all of these same questions. 1. What are your factual observations? 2. How do you feel? 3. What do you really need or value? 4. What requests do you make? This [...]