By William R. Murray on 11/27/08 in Communication, Emotional Intelligence | Comments (3)
To be a better communicator, avoid these things: 1. Rushing to judgments, evaluations, conclusions. Instead, start with the facts. What did you observe? Describe what you saw or heard in this situation. 2. Being critical, blaming, accusatory, inflammatory. We know how we react to these things, so how come we dish them out so readily? [...]
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By William R. Murray on 11/24/08 in Communication, Emotional Intelligence | Comments (1)
Would you like to increase your ability to “Speak in Manner Others Can Hear”? The key skill is to start your crucial conversations with a factual observation, not a judgment. You should observe facts about a situation that you want to discuss. Hopefully, you can state the facts in a way that the other person [...]
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By William R. Murray on 11/15/08 in Communication, Conflict Transformation & Connecting, Emotional Intelligence, Relationship Management | Comments (2)
How to handle crucial conversations? Here are some steps to take. 1) If you know you must have a crucial conversation, prepare for it. When is it worth the time to prepare? If you have these three items of a crucial conversation: – When an important issue is involved. – The other person or group [...]
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William R. Murray (Bill), Harvard MBA, Yale M.Div., Master Certified Coach since 1999. 