Archive for July, 2008

When I was a student at Harvard Business School, our professors kept telling us that the technical things we were learning would be obsolete in no time at all. They said what they were really interested in teaching us was how to make good decisions. HBS Professors emphasized that the case method was an excellent [...]

I teach a 5-step emotionally intelligent problem-solving process in my Virtual-Workshop series, Leadership Communication™. Step 1: Ascertain the facts. What did you see or hear? Look beneath other people’s interpretations of the facts. What actually happened? Step 2: What do you and others think about the facts? What judgments are being made? Are there interpretations [...]

An article on MSNBC website on July 9, 2008, “Hospital bullies take a toll on patient safety,” cited how a lack of emotional intelligence affects the quality of medical care, and health care costs. Hospitals today are stressful workplaces and most of the healthcare professionals within them work hard to save lives and provide compassionate [...]

This is a true case. Imagine you are the Executive Director of a large non-profit organization. Your insurance company notified you that starting in 6 weeks your premiums for health insurance benefits for your employees would cost 25% more for the next year. Your Board of Directors instructed you to change to another plan called [...]

Stephen Covey, in his book The 7 Habits of Highly Effective People, advocates strongly for writing a personal mission statement. Then use this as a compass in specific situations. He gives many reasons why having a personal mission statement is a crucial ingredient for highly effective people. I have twice attended 3-day workshops sponsored by [...]

Collaboration can help you be more emotionally intelligent and resilient. One way to encourage collaboration is to ask the other person what they really want. And you need to tell them what you really want. If you can create a sense that both of you are a team facing a problem together, success is more [...]